Nuance Dragon is Speech recognition software derived from artificial intelligence’s power. Its innovative technology recognizes the spoken language and converts it into text. Businesses, universities, professionals, students, and people from all walks of life today use speech-to-text technology to create transcripts, captions, and other written content. It functions by “translating” spoken words into written representations.
All the businesses today are transforming digitally, and Nuance Dragon can be a key to digital transformation. Let’s see how.
- Helps Visually and Healing Impaired
Using voice-to-text and transcription tools can enable deaf and hard-of-hearing students to learn in previously unavailable ways. Screen readers and text-to-speech dictation technology can also be helpful for people with visual impairments. Dragon has capabilities for persons with disabilities, such as automatic replay after rectification. With Dragon, people with mobility impairments—those unable to use a mouse or press keys—can access most computer functions, including communication and web page navigation.
- Helps to streamline the calling process for industries
It enables businesses to assess the productivity of staff members interacting with customers and plan more specialized employee coaching. For instance, they keep tabs on the number of silences during customer-agent talks and examine speech intonation to identify stress. Statistics from this information show the knowledge and communication skills of the workforce.
Speech analytics will speed up the training process if a worker needs to learn specific call scripts or adhere to legal regulations.
- Reduced Costs
A company’s bottom line can be improved by using speech analytics software, which increases performance while cutting costs.
For instance, a business can discover ways to lower front office operational costs based on the accumulated data. Managers can more accurately predict the demand for certain goods and services, pulling those not in demand or high quality out of production. The speech-to-text software helps businesses outperform their rivals by creating new cost-saving options.
- Provides exception customer experience
Businesses may go above and beyond the conventional Q&A sessions to learn more about their customer’s thanks to speech analytics software.
It offers businesses a singular chance to pinpoint their customers’ interests, preferences, and expectations more precisely in order to learn what they have to say about products, rivals, and emerging trends. A business can create a thorough customer profile of a specific client by reviewing the details of all recorded contacts with that customer.
For further assistance, you can also reach us through toll-free Nuance Dragon Technical Support Number +1-310-513-5006 or mail us at [email protected]